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Customer Care

Cachet Estate Homes has assembled a team of top-notch professionals who assure total customer satisfaction. Representing every aspect of the home building process, Cachet professionals take a personal and direct role in every home they build – from the time of purchase to after sales service and beyond.

Framewalk Inspection

Construction worker and couple standing in house construction siteCachet Estate Homes was one of the first builders to introduce the ‘Framewalk’.  The idea was to give homeowners an opportunity to walk through their home with the builder prior to the insulation and drywall stages.  The Framewalk provides a chance to see what’s ‘behind the walls’ and the opportunity to ensure that all rough-ins and changes have been incorporated.

Pre-Delivery Inspection (PDI)

The PDI is the pre-occupancy inspection of your new home prior to taking possession on the closing date. You and a Cachet Homes representative will inspect your completed home to ensure that everything is in working order.  As well, at this time you will receive a Homeowner Information Package (HIP) with valuable maintenance information as well as important contact information which you can also view on the Tarion Warranty website.

After Sales Support

after-sales-serviceCachet Estate Homes offers you a three-step program during the first year of possession, as follows:

  • PDI items will be recorded during the inspection with your Cachet Representative.
  • 30 Day items should be recorded on the specified form which is in your Tarion homeowner information package or by registering with ‘My Home’, Tarion’s online warranty service site. Please submit a copy of the form to Cachet’s head office within the first 30 days of possession.
  • Year End items should also be recorded on a specified form which is in your Tarion homeowner information package or by registering with ‘My Home’, Tarion’s online warranty service site. Please submit a copy of the form to Cachet’s head office within the last 30 days of the first year of possession.

URGENT/EMERGENCY SERVICE: Urgent service requests should be directed to the urgent contact number(s) you will be provided with in your HIP.

All warranty service requests should be made in writing and sent to Cachet’s head office, via fax or email as follows:

Cachet Estate Homes Customer Care
361 Connie Crescent, Suite 200
Concord, Ontario
L4K 5R2

Fax line: 905-764-3872
Email: customer_care@cachethomes.com

Please include your lot and telephone numbers as well as municipal address in all correspondence.

Cachet Estate Homes’ Customer Care procedures and policies help our homeowners receive timely and efficient service.  We are committed to meeting the highest standard of excellence in the building industry and has earned Cachet a reputation for customer service that goes beyond the ordinary.