The New Homebuying Journey: Your PDI Appointment

At Cachet, we remain committed to keeping you educated and informed at every step of your homebuying journey. We are always looking for innovative ways to provide our homeowners with the information and confidence needed for a seamless new home experience. In this series, we’ll guide you through the various phases that you’ll encounter during your new home journey with us, from purchasing to closing and everything in between.

In this installment of our Homebuyer Journey series, we’ll walk you through the steps to help you prepare for your Pre-Delivery Inspection (PDI) appointment.

First, what is a Pre-Delivery Inspection?

Your pre-delivery inspection, otherwise known as a PDI, is the first time you’ll be invited to visit your new home during the construction process. Your PDI appointment provides you with an opportunity to tour your nearly-completed home and identify any missing, damaged or incomplete items prior to closing. During the appointment, your knowledgeable Customer Care Representative will guide you through the operating features of your home, provide general maintenance tips, and help you complete the Tarion Certificate of Completion and Possession (CCP).

Scheduling Your PDI

Once your home’s construction is nearing completion, your Customer Care Representative will email you to let you know that we’re ready to schedule your PDI appointment. This inspection and home orientation usually happens a week or two prior to your firm closing date and takes approximately 1 to 2 hours to complete. Because a lot of information will be covered during your appointment, only the individuals on title are asked to attend. We recommend that you refrain from bringing small children or other family members to the appointment.

How we Prepare for Your PDI

Prior to your PDI appointment, our on-site team and your Customer Care Representative will also complete a quality assurance walk-through of your home, placing stickers on any deficiencies that they may notice.

As our site is an open construction zone, we ask that you ensure that you are wearing closed toe shoes during your appointment.

Your PDI Appointment

On the day of your PDI appointment, your Customer Care Representative will arrive at the property approximately 30 minutes prior to ensure that they are there to welcome you. Upon your arrival, we ask that you proceed directly to your lot, where your representative will be waiting to begin your appointment.

The Customer Care Representative will begin the appointment with a brief overview of the PDI process; once this is complete, they will present the home to you, explaining its mechanical components and noting any signs of damaged, missing, or incomplete items observed during the orientation. Any deficiencies found will be recorded in the Tarion Pre-Delivery Inspection form (a copy of which will be emailed to you prior to your appointment).

Our PDI appointments begin on the second floor of the home, before moving to the main floor and finishing in the basement. Once the interior tour of the home is complete, we will then take you through the garage and exterior perimeter of your property (weather permitting). The PDI will conclude in the kitchen, where we will review, discuss and sign off on all applicable documents, including the PDI completion form, Tarion warranty, and the Certificate of Completion and Possession (CCP). At the end of the appointment, you will also be provided with Sherwin-Williams coupons and paint codes, and the Cachet Homeowner Orientation package, which includes a mail service notice, garbage pick-up notice, an emergency contact list, and additional information from your service providers.

Setting Realistic Expectations

Our teams and trade partners always strive for quality and excellence, nevertheless, each home requires a tremendous amount of work and collaboration, and deficiencies can occur as a result. Rest assured that should you discover any deficiencies our objective is to repair all noted issues as quickly as possible so that you can settle in and enjoy your new home worry-free.

After Your PDI Appointment

A day or two after your PDI appointment, your Customer Care Representative will send you a follow-up email letting you know that your Tarion Certificate of Completion and Possession (CCP) has been submitted, and that the appropriate trades have been notified to rectify any items for repair in your home, if applicable. Once all PDI issues have been fixed, your home will undergo a second and final cleaning so that no dust or dirt is present upon closing.

Join us next month as we continue our Homebuying Journey series. To stay updated on our latest news and community releases, follow us on Facebook and Instagram.